Terms and Conditions

1. Supplier and service agreements

Vanguardtech (Pty) Ltd, registration 2024/004915/07, is the supplier. We operate online with registered address 14 Maluti Road, Ravenswood, Boksburg, 1459, South Africa. Contact info@vanguardtech.co.za. VPulse is our division, not a separate company.

Payments are for services supplied directly by Vanguardtech. We may use infrastructure and specialist providers to deliver our services; we do not collect payments as a marketplace for other sellers.

These are general website and service terms. An accepted quotation or agreement defines the specific scope, charges and delivery conditions. Mandatory legal rights prevail. VPulse uses its linked product-specific terms for subscription features, refunds and cancellation.

2. Scope, delivery and changes

Publication of these terms does not retrospectively change an existing signed agreement. Contract changes follow the agreed and lawful notice process.

Services include software and website development, SQL and databases, integrations, hosting, domains, email, infrastructure, maintenance, support and VPulse. Work begins after the relevant scope and commercial arrangements are accepted.

Deliverables, milestones, access requirements, exclusions and acceptance criteria must be agreed for the engagement. Material changes need agreement on price and timing. Response targets are not guaranteed resolution times. Illustrative graphics are not measured client results or service-level promises.

3. Pricing and payment

Charges are in South African rand. The accepted proposal or displayed purchase amount identifies the price, billing interval and tax treatment. Starting prices do not automatically include custom development, third-party licences, excess usage or emergency work. Material price changes are communicated before applying.

Raise billing errors promptly with the invoice or reference. Where PayFast processes payment, its checkout and verification apply. Never email full card details or credentials. A payment return page alone does not establish verified payment.

4. Vanguardtech services: calendar notice

Vanguardtech services other than VPulse require one full calendar month of written cancellation notice. Notice received during a month ends the service on the last day of the following month; for example, notice on 16 October ends service on 30 November. Hosting is billed month-to-month. Applicable agreed service charges remain payable through the effective cancellation date, subject to statutory rights and agreed remedies. Where applicable law permits earlier cancellation, that right takes precedence.

Email info@vanguardtech.co.za with the account and domains. We confirm the effective date and outstanding charges. Export content, backups and mail or arrange migration before hosting ends.

Domain registrations and renewals follow registry periods and are separate from monthly hosting. Transfer eligibility, expiry, DNS propagation and third-party costs must be considered. Hosting cancellation does not automatically cancel VPulse or a domain registration.

5. VPulse: separate monthly subscription rules

New VPulse subscriptions are month-to-month. You can cancel renewal at any time without a VPulse cancellation fee. Once confirmed, paid access continues to the paid period end unless a refund outcome or applicable law requires otherwise. The Vanguardtech calendar notice does not extend VPulse notice.

VPulse offers seven calendar days to request a refund of the first paid subscription payment. Renewal refunds are reviewed individually. A cancellation request and PayFast confirmation are different stages; contact support if confirmation is pending or fails. See the linked product terms, privacy and refund pages.

6. Projects, care and cancellation

Custom work follows its accepted scope, payment milestones, ownership provisions and acceptance process. If cancelled or reduced, approved work delivered and reasonable committed costs are assessed with applicable consumer rights preserved. We do not impose a blanket rule that every deposit is non-refundable.

Maintenance and care cover agreed tasks, hours and service targets. New features, major remediation and out-of-scope incidents need agreement. The full-calendar-month notice rule applies to Vanguardtech services other than VPulse; agreed project milestones and applicable statutory remedies remain relevant.

7. Authorised access and acceptable use

Provide lawful content, accurate requirements, authorised access and timely decisions. You must have authority over systems and personal information submitted for work. Protect credentials and report suspected compromise promptly.

Do not use services for malware, fraud, unauthorised access or infringement. We may restrict unsafe or compromised activity to protect systems, with appropriate notice and remedy opportunities where practicable and legally required.

8. Backups, recovery and provider limits

Backup scope, frequency, retention and restore responsibilities depend on the service and plan. A requested backup is not a verified recovery copy. Review evidence, test restoration and maintain appropriate independent copies.

VPulse new retained copies use AES-256-GCM and require original protected key metadata and persistent protection keys. Other hosting/project backups must be agreed separately; not every Vanguardtech service automatically uses VPulse encryption.

Restoration may overwrite files, databases, email and settings across a hosting account and requires appropriate authorisation. External providers, permissions and outages affect availability. No internet system or encryption scheme eliminates all risk.

9. Ownership, confidentiality and data

You retain rights in your content. An accepted project agreement defines rights in bespoke deliverables and payment conditions. Existing tools and third-party components retain their applicable rights and licences.

We protect confidential information and process data for the service, documented instructions and legal obligations. Client-directed processing may require a written data-processing agreement. The Privacy Policy and VPulse notice explain their respective processing.

10. Service issues, rights and disputes

Report faults or disputed charges promptly so we can investigate and provide appropriate remedies. We do not exclude mandatory consumer remedies or liability that cannot lawfully be excluded. See the Refund and Cancellation Policy.

South African law applies subject to mandatory protections. Contact info@vanguardtech.co.za to seek resolution; competent regulators, ombuds and courts remain available as permitted by law. Material policy changes will be dated and communicated where required.

Related policies and product rules