POPIA and Privacy Requests

1. Our role

Vanguardtech is the company behind this site and VPulse. Our Privacy Policy explains direct processing; client-directed processing follows the engagement and applicable law. This page provides request guidance rather than certifying that a client system is compliant.

2. Make a request

Email info@vanguardtech.co.za, addressed to the Information Officer. Describe the relevant service/reference and whether you seek access, correction, deletion, objection, consent withdrawal or incident assistance.

We may verify identity and authority, identify a prescribed process and explain lawful limits or retention obligations. Do not send identity documents or unrelated sensitive data before we explain what is needed.

3. Client-controlled data

For information we handle only on a client’s instructions, we may refer the request to that client and assist under the agreed process. Requests about your own VPulse account can be sent directly to us.

4. PAIA and complaints

For a PAIA request or applicable access manual, contact the same email to identify the relevant process. Consult official guidance at https://inforegulator.org.za/paia/.

You can complain to the Information Regulator through https://inforegulator.org.za/contact-us/. Other lawful remedies remain available.

5. Security reports

Report suspected compromise promptly with the service, approximate time and relevant facts. Do not email live credentials or confidential backup contents. We assess reports, take appropriate action and follow applicable notification duties.

Related policies and product rules